Do you gift wrap?
Absolutely! We're happy to gift wrap you order & include a note. Please just indicate any message in the note of your order when checking out.
What shipping provider do you use?
The majority of our shipments go out via UPS. When your order ships, you'll receive a shipping notification with tracking details and shipping provider. Some of our small items will ship via USPS. We are not responsible for lost or stolen packages. If this is something that worries you, then we suggest to please have your order shipped to a work or friend's address.
Do you ship international orders?
Canada is open as an option for shipping. Currently - we ship to some countries, but not all, and we may need to temporarily turn off international orders during the busy season. If you want shipping to a country that is not listed, please get in touch. We are not responsible for any duties, fees, or taxes that may be charged from your country of delivery. International orders are not eligible for returns.
How long until I receive my order?
Shipments go out in 3-5 business days and ship either UPS Ground or USPS priority mail. Sometimes the emails with tracking info go to a “junk” mailbox - so check there for tracking info as well. We advise you to keep an eye on the tracking status of your order. Please reach out to orders@calhounandconyc.com for questions about shipments.
Can I exchange a gift I received?
Yes. Please email us (at orders@calhounandconyc.com) with the subject GIFT EXCHANGE, along with the gift giver’s name & email address, and the item you’d like to exchange it for. We’ll take it from there.
Do we accept returns?
Yes (mostly). A return may be made within 14 days of the delivery date indicated on your tracking info. We accept returns of unused, unwashed, items in the condition they were received. Our Merino Wool Blankets are Final Sale. If you have questions about your order, please reach out at orders@calhounandconyc.com.
How do I make a return?
If you need to make a return, please contact us with the email subject RETURN within 14 days of receipt. We will send you a mailing label to return your item in all original packaging, and in the condition the item was received. We do not accept returns or exchanges of used or washed items. Once your purchase is returned back to us you will be refunded. The return shipping cost will be deducted from your refund amount. Please allow for at least 3-5 business days for us to process any returns.